Refund Policy

YirenStudios offers free trials for select plans, allowing you to explore our Platform before committing to a paid subscription:

• No Payment Required: Free trials do not require payment information upfront. You can explore the Platform risk-free.
• Trial Duration: Trial periods vary by plan and are clearly stated during signup. Typical trial periods range from 7 to 30 days.
• Automatic Conversion: If you provide payment information during the trial, your subscription will automatically convert to a paid plan at the end of the trial period unless you cancel beforehand.
• Cancellation: You can cancel your trial at any time before it ends without being charged. Simply navigate to your account settings or contact our support team.

Custom work, including bespoke templates, personalized automations, and tailored solutions, is subject to different refund terms:

• Non-Refundable After Work Begins: Once custom work has started (design, development, or implementation), it is non-refundable. This is because custom work is tailored specifically to your requirements and cannot be resold or reused.
• Deposit Policy: Custom projects may require an upfront deposit (typically 50% of the total cost). This deposit is non-refundable once work commences.
• Revisions: We offer a reasonable number of revisions (as agreed upon in the project scope) to ensure the final deliverable meets your expectations. Additional revisions beyond the agreed scope may incur extra charges.
• Cancellation: If you cancel a custom project after work has begun, you will be charged for the work completed up to the cancellation date, plus any non-recoverable costs incurred.

If you believe you are eligible for a refund, please follow these steps:

You can cancel your subscription at any time:

• How to Cancel: Navigate to your account settings and select "Cancel Subscription," or contact our support team at yirenstudios@gmail.com.
• Access Until End of Billing Period: After cancellation, you will retain access to the Platform until the end of your current billing period. No refunds will be issued for the remaining time.
• No Auto-Renewal: Your subscription will not renew, and you will not be charged again unless you reactivate your subscription.
• Data Retention: Your account data will be retained for a grace period (typically 30 days) after cancellation. After this period, your data may be permanently deleted.

We strive to resolve all issues before offering refunds. If you encounter problems with our service:

• Contact Support First: Reach out to our support team to report the issue. We will work with you to troubleshoot and resolve the problem.
• Reasonable Resolution Time: We aim to resolve most issues within 7 business days. Complex technical issues may require additional time.
• Escalation: If you are not satisfied with the initial response, you may request to escalate your case to a senior support representative or manager.

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us:

• Account Suspension: Your account may be immediately suspended pending resolution of the dispute.
• Chargeback Fees: You may be responsible for chargeback fees and administrative costs if the dispute is found to be unjustified.
• Contact Us First: We strongly encourage you to contact us directly before initiating a chargeback. Most issues can be resolved quickly and amicably through direct communication.

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of YirenStudios after such changes constitutes acceptance of the updated policy. We recommend reviewing this policy periodically.